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8.00am – 6.00pm EST
New to EDN? We offer Guidance and Support
Learn about the guidance and support as part of your licence
You will have control over your Audit and Inspection Platform, but you won’t be alone.
Maintenance and Troubleshooting Service
EDN provides automatic platform upgrades that rollout through Apple or Google Play Stores. We provide technical assistance and troubleshooting for software issues and new device user activation from 8am – 6pm EST, by submitting a ticket here or calling
1-855-533-2822
Implementation Support Service
When you are ready to boost your efficiency and streamline your audit processes, the team at EDN is here to get you started. We offer a certain level of support with your licence to kick you off. While some complementary support is available to make sure you are successful with EDN and your processes, every organization has a variety of requirements and complexities. Your sales executive will walk you through pricing for the level of implementation and training that suits your rollout and ongoing support.
In-App Support
Sometimes a user just needs to get a tip on what a function is and what to do next. We built in custom tips and training into EDN so your users can access snippets of information to get them moving. It’s handy, and for your team to remain efficient when they don’t have immediate access to your team’s support person.
Premium Support Options
These services supplement general support with the customized requirements that organization needs to operate as a small team or a large team. We are here to provide you with the technical knowledge and system administration to make your job easier and your unique audits possible, when you need it. Contact our sales team on 1-855-533-2826
Training Support
You love and use EDN, but you need to get your team up to speed so that you can benefit from the data for process improvement and corrective action planning. Our team is here to share the knowledge and coach your team through the power and use of EDN, so that you don’t have to. Our professional customer support team can train your operational team how to set up new audits, unique inspections, alerts and retrieve the reports, as well as training the trainer for your users. Your sales executive can discuss custom training requirements including video, live webinars and onsite training to work within your budget for premium services.
Make Informed Decisions
Turn poor quality, unforeseen events and in-house knowledge into consistent compliance.
Taking control of your process audit and inspection requirements isn’t as hard as you think. Save time and become a proactive manager with accurate data and easy implementation. Let Us Help You Get Started – Request A Demo Today